Three-tier AI pipeline: keyword rules → Claude Haiku (speed) → Claude Sonnet (accuracy). Every comment scored positive, neutral, or negative in real-time across all connected pages.
Brand Impersonation Detection
Automatically flags accounts attempting to impersonate your client brands. Cross-referenced against known threat actor profiles with escalation workflows.
Velocity anomaly detection identifies coordinated negative comment campaigns. Alerts fire within minutes — not hours — so your team can respond before brand damage compounds.
Configure custom keyword dictionaries per client with block, flag, and auto-reply actions. Rules layer on top of AI classification for complete coverage.
Scans direct messages for phishing attempts, suspicious links, and coordinated messaging campaigns. Protects your clients from DM-based brand attacks.
Every comment that requires a response is tracked against SLA thresholds. Escalation workflows automatically notify the right team member when SLAs are at risk.
Comment Thread Management
Full threaded view across all platforms. Approve, hide, reply, or escalate from a single queue. Undo window prevents accidental permanent actions.
Cross-Client Threat Detection
Identifies bad actors attacking multiple clients simultaneously. Coordinated threat profiles shared across your agency — one fix protects all clients.
Spend × Sentiment Correlation
Links comment sentiment to ad spend data. Surface high-risk placements, estimate moderation ROI, and brief clients on the business case for proactive social management.